Refund and Returns Policy
Overview
Because of the nature of digital items, unless they arrive damaged or defective, returns cannot be accepted.
Refunds
In case your file is damaged or could not be downloaded due to a server problem, a refund is due.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at circlecross@sewist.net.
Need help?
Contact us at circlecross@sewist.net for questions related to refunds and returns.